OBJECTIVE:

EXPERIENCE:

1/2009 - 12/2009

Industry: Telecommunications Services

AT&T Chaos Technician I&R U Verse Project

Comm Tech

 Working inside and outside installing U-Verse services for the Customer for integrated digital TV,high speed Internet and voice services. Educating customers on special services provided by the company. Climbing Poles in the field and working in the Central Offices when needed for upgrades and repairs. Working to backfill positions for employees during the possible work stoppage. Trained to meet the Customers needs in the field premises and the AT&T company needs

5/2007 - 10/2008

Industry: Telecommunications Services

Provisioner

Provisioning

working in a Provisioning environment processing orders for T-Mobile & Starbucks ordering access for business services. Working in a team environment, Project Managing Major accounts using Xng/Granite, Homer,TCATS working mainly T-Mobile account and many other customers around the country. Work with Local and out of State Telcos and escalating to Upper and Lower levels of management. Work well in a Team Environment and need little or no Supervision. Available to work all Shifts.

12/2005 - 10/2006

Industry: Telecommunications Services

Networking Technician/CT

Communications Technician & Project Mgr in the Provisioning/Maintenance Department of the Frame Relay/AVPN testing T1.5, IBRs, Voice/Data Service with Local & Out of State Telcos, Priority on Customer Service, Networking. I actually lead a Team of Technicians and did the Project Managing for the Frame Relay Group of 10 Techs. Along with my assignments I was responsible for bringing up the reports for all Present and Future dates that were pending, New,Disconnects, Upgrades and of High Priority Customers around the country.

6/1982 - 5/2004

Industry: Telecommunications Services

Provisioning Technician

Communication Technician in the Frame Relay 24 hour center. Worked M-F & Weekends on Frame Relay, Data, Voice, IBR & T1.5 Circuits. Job involved working with customers and Local & Out of State Telcos and Central Offices around the country. Maintaing and Provisioning circuits involving down outages and New Services. Customer Service was our main objective in our job. Also I have experience in Management, managing crews of 20 or more technicians in our center and also for acting Upper Management. Bi-lingual and excellent telecommunication skills especially with the customer.

EDUCATION:

1/2001 - 1/2004

Vocational

5/1976

Some College Coursework Completed

Speech Major

5/1975

High School or equivalent

SKILLS:

Skill Name

Skill Level

LANGUAGES:

Languages

Proficiency Level

CAREER HIGHLIGHTS:

AT&T Leading Legends Award Worked during 911 Crisis @ AT&T Main Center Nominated Lead Technician in Frame Relay Section Worked @ Major Communications/AT&T and Wireless Environment Awarded Customer Service Award at AT&T Worked on the IMA/UMTS Projects, TIRKS

AFFILIATIONS:

cwa local 9415

union member

1st and 2nd Level Management InCharge

REFERENCES:

Reference Name:

Reference Company:

Reference Title:

Phone:

Type:

Reference Name:

Reference Company:

Reference Title:

Phone:

Type: